Privacy Policy


Effective Date : 2020-02-20

** This form is provided as a sample to help with the operation of the shopping mall. Before applying to a shopping mall, please check the details of the shopping mall operation and reflect the appropriate contents. **

[*] (the “Company”) will comply with the Law on Protection of Consumers’ Rights, Law on Cyber Security, Law on Cyber Information Security, Civil Code, Law on E-transactions, Decree 52/2013/ND-CP of the Government dated 16 May 2013 on E-commerce, Etc. and other applicable laws, regulations and public notices related to the protection of personal information, and use its best efforts to manage and protect the personal information of the users in an effective and safe manner.

The Company established this Privacy Policy in order to inform the users about the Company’s practices regarding the use, disclosure and protection of personal information.

Article 1. Items and Method of Collection of Personal Information

a. Items of Personal Information Collected

• The Company collects the following personal information for membership registration, consultation, service application and etc.

- Membership: Name, date of birth, gender, login ID, password, home phone number, mobile phone number, e-mail, legal representative information for subscribers under the age of 14

-When applying for the service: address, payment information

• Service usage records, access logs, cookies, access IPs, payment records, and abuse records may be generated and collected during service use or business processing.

b. Method of Collection of Personal Information

- Collection through the homepage, application form, bulletin board, e-mail, event entry, delivery request, telephone, fax, and information collection tool

Article 2.  Purpose of Collection and Use of Personal Information

The Company uses the collected personal information for the following purposes.

• Enforcement of service contract provisions and settlement of charges for service provision

Provision of contents, purchase and payment, shipment of goods or billing address, financial transaction identification and financial services

• Membership Management

Identity verification, personal identification, prevention of unauthorized use, confirmation of subscription, age verification, confirmation of consent of legal representative when collecting personal information of children under 14 years of age, restriction on the number of subscriptions, and complaint handling, etc.

• Marketing and advertising

Statistics on the delivery of advertising information such as events, the frequency of access or the use of services by members.

Article 3.  Period of Retention and Use of Personal Information

As a standard practice, information collected are destroyed without delay after the personal information is used for its purpose. However, the following information shall be retained for the period specified for the reasons detailed below.

a. Reasons for information retention under the Company’s internal policy

Even if a member withdraws, the member’s information can be retained for [*] years from the date of termination of the contract to prevent recurring use of the such member, to resolve the dispute, and to cooperate with the request of the investigating agency.

Article 4.  Method of Destruction of Personal Information

In principle, personal information will be discarded without delay after fulfilling the purpose of collection and use.

a. Destruction Procedure

• Information provided by the members for use of the services will be placed in a separate database (or filing cabinet in case of Personal Information printed on paper) and stored for a certain period of time based on grounds for information protection provided in the Company’s internal policy and other applicable laws and regulations (see 3. Period of retention) after fulfilling the purpose of the provision before being discarded.

• Personal information placed in a separate database as set forth above will not be used for purposes other than the purpose set forth in the applicable laws.

b. Destruction Method

• Personal information stored in electronic files will be discarded using technical methods preventing restoration.

Article 5. Disclosure of Personal Information to Third Parties

Unless otherwise provided in the applicable laws and regulation, the Company will not use or provide the user’s personal information to any others outside the Company except in the following cases:

• If prior consent of the user is obtained; or

• If it is required by the provisions of the relevant laws or regulations or otherwise requested by an investigative agency in accordance with the procedures and manner provided by the relevant laws and regulations for the purpose of the investigation.

Article 6.  Consignment of Collected Personal Information

The company consigns and operates external specialized companies as follows to fulfill the service.

• Consignee: [Name of courier company]

• Details of consignment: [Consignment Service for Courier Service]

• Consignee: [PG company name]

• Details of consignment: [Consignment details of PG company]

• Consignee: # supply_list #

• Details of consignment: [Consignment Service Details]

Article 7.  Rights of the Users and the Legal Representative and Methods to Exercise Rights

(1) The user may view or modify his / her registered personal information at any time and may request to cancel (withdrawal of consent) his / her subscription.

(2) To view and modify the user’s personal information, the user may click “Modify the User Information” or click “Withdraw membership” (to withdraw the consent), and go through the verification process and directly read, correct or withdraw. The user may also contact the Company in writing, by phone, email, or on the bulletin board, and the Company will take action without delay.

(3) If the user requests correction of an error on personal information, the personal information will not be used or provided until the correction is made. In addition, if incorrect personal information has already been provided to a third party, the Company will promptly notify the third party of the result of the correction.

• The Company shall process personal information that has been terminated or deleted at the request of the user as specified in “Retention and Use Period of Personal Information Collected by the Company” and shall not be viewed or used for any other purpose.

Article 8.  Installation/Operation of Automatic Personal Information Collection Equipment and Objection Thereto

The Company uses the “cookies” and frequently store and retrieve the user’s information in order to provide the user with customized services. A cookie is a small text file sent to your browser by a server used to run a website and stored on your computer’s hard disk.

The Company uses the cookies for the following purposes:

• Purpose of using the cookies

1. Providing targeted marketing and personalized services through analyzing the frequency and visit times of members and non-members, identifying the user’s tastes and interests, tracking traces, and the degree of participation in various events and the number of visits.

2. The user may opt not to use the cookies. Therefore, the member may change the web browser setting to always allow the use of the cookies, prompt every time when a cookie is saved, or refuse to save any cookies.

• How to refuse the use of the cookies

1. You may opt out by choosing your web browser’s options to allow all cookies, confirm each time you save a cookie, or opt out of storing all cookies.

2. Example of changing the setting (For Internet Explorer) : Tools menu at the top of the web browser> Internet Options> Privacy

3. However, if you refuse to install cookies, there may be difficulties in providing the service.

Article 9 Personal Information Manager and Contact Information

The Company has a department in charge of accepting the users’ opinions regarding personal information and handling related complaints and designates a personal information manager.

• Privacy Officer

Name: OOO

Department: OOO

Phone number: OO-OOO-OOOO


• Personal Information Protection Officer

Name: OOO

Department: OOO

Phone number: OO-OOO-OOOO

e-mail :

• You can report any privacy complaints arising from the use of the Company’s services to the Privacy Officer or the department in charge.

• The Company will promptly and fully respond to the report of users.

• If you need to report or consult about other personal information infringement, please contact the following organizations.

Consumer Protection Division of Vietnam Competition Authority under the Ministry of Industry and Trade (

Department of Network Security and Crime Prevention Using High Technology under the Ministry of Public Security (

Department of Information Security under the Ministry of Information and Communications (

See previous version of Privacy Policy (Until 2020-02-19)